A prominent HVAC and Mechanical Contractor in Raleigh, NC is looking for a Business Systems Assistant. This is a Direct Hire opportunity!
Help Desk Support: First responder to system related questions or issues including questions concerning invoicing of service calls, system related errors, and request for information.
Training: Assist with analyzing, developing, and conducting training for new hires (CSR, Service Technicians) on current operating systems along with add-ons. Produce useful and appropriate training materials. Work with the Business Systems Manager to create standard training courses. Provide continuing education when needed.
Standard Operating Procedures: Have a thorough understanding of the business processes and flows. Assist with documenting and improving Standard Operating Processes. Update current SOP documents that have been implemented with changes as they arise. Assist leadership team with verification that standard operating procedures are being followed appropriately.
Customer Service Back-Up: Serve as back-up to the CSR group when needed. Dispatch service technicians to perform scheduled maintenance and repairs. Create call slips for spot repairs and emergency repairs. Generate Purchase Orders for technicians for service related calls. Create service invoices.
Implementation: Assist with testing and researching new products, along with implementing new processes and procedures that will go along with product.
Data Entry: Data entry of new technicians into operating system.
Reporting: Aide in determining the reporting needs of the Service Operation Division.
Two year degree in business or five years of related experience
Key2Act/Great Plains experience preferred
Intermediate level of computer literacy, specifically MS Word and Excel, Visio is a plus.
Knowledge of operating systems.
Principals only. Recruiters, please don't contact this job poster.
do NOT contact us with unsolicited services or offers