loading
reading
writing
saving
searching
Part time-10-20 Hrs per week (Raleigh)
North Raleigh Business Center LLC.
compensation:
Starting salary $18 HR
employment type:
part-time
experience level:
mid level
job title:
Receptionist
QR Code Link to This Post
Job Duties
The Receptionist is responsible for the following tasks, including, but not limited to:
• Opening & Closing Tasks, as indicated on the daily checklist
• Answering phone and transferring calls as directed
• Recording of snack/beverage purchases on log
• Recording of fax transmissions on log
• Reserving conference rooms for clients
• Refilling of snack basket, coffee, tea, creamer, sugar, and candy jar throughout day
• Checking of kitchen for proper cleanliness & presentation
• Completing administrative work as assigned
• Sorting mail
• Accepting packages from FedEx & UPS; notifying clients of package arrival
• Completing tasks for the General Manager as needed
• Completing tasks for the Office/Client Manager as needed
• Greeting guests with extremely friendly demeanor; offering guests a beverage
• Notifying clients of guest’s arrival
• Straightening conference rooms throughout the day for meetings
• Assisting clients with copying, printing, and postage needs
• Assisting other NRBC staff members in preparation for potential client tours
• Providing upkeep maintenance for reception area & kitchen
• Posting ads to Craigslist at least 3 times/week
• ++Completing other tasks as assigned based on the ability of the Receptionist to handle tasks in addition to primary responsibilities
Job Skills
Microsoft Office experience preferred
Internet experience preferred
Basic computer knowledge required
Ability to multi-task between phone calls & in-person services
Phone experience with multi-line system preferred
Reception/customer service experience required
Basic knowledge of office equipment preferred
Knowledge of Spanish helpful, but not required
Excellent interpersonal communication skills required
Job Expectations
First Impressions: because we sell our image at NRBC as superior, professional, extremely friendly, and highly personable, the Receptionist should project the same in every task. A positive attitude and demeanor are an absolute requirement. Sincere smiles, when greeting clients and guests, are crucial; a well projected, friendly voice is also important. Although we service professional offices, we are also in the hospitality industry – clients & guests needs are of the upmost importance. Everything must be perfected for them – without hesitation – because they are the most important resource for us.
Professional Image: this is required at all times, in both demeanor and dress. Dress code is a step above business casual; details and specific requirements will be distributed upon hire.
The physical environment is also an extension of the professional image. The common areas must be free of clutter and personal items. Specific instructions regarding proper upkeep of the reception area & kitchen will be provided and adhered to.
Time Commitment: because the position of Receptionist is so vital to the smooth operation of the business center, the person holding the position is expected to be here during his/her scheduled time. A schedule is placed at the front desk weekly, and should be followed unless an emergency arises. Such emergencies should be communicated to the General Manager & Office/Client Manager as soon as possible. North Raleigh Business Center is open Monday – Friday, 8:30am to 5:00pm. It is expected that with little exception, the front desk should be covered at all times.
Requests for absences are approved at the discretion of the General Manager. Every effort will be made to honor the request, if the request does not interfere with the daily operation of the center.
Precise times for meal and other breaks are determined by the needs for coverage at the front desk. All staff members are expected to be flexible to cover the daily needs of the business.
Company Organizational Chart: the Receptionist reports to the Office/Client Manager, in addition to the General Manager. In the event of any conflict, the General Manager holds the final decision.
Performance reviews: the Receptionist works under a probationary period for the first 30 days, with a secondary probationary period for the following 60 days. At the end of both periods, the Receptionist will undergo a performance review with a supervisor, to determine if the staff member is a proper fit for the position. After the conclusion of the probationary periods, the Receptionist will undergo an annual performance review on the anniversary of hire, and each subsequent year. This is beneficial to both upper management and the Receptionist as a barometer on how well the job is completed. If it is noticed that a specific behavior or task needs improvement, the Receptionist will be notified immediately, and the incident will be noted for future review.
Wages & benefits: the wages & benefits for all staff are decided solely by the Owners. These are decided based on merit, job performance, and business ability to provide wage increases or additional benefits.
- Principals only. Recruiters, please don't contact this job poster.