25 years of experience in B2B and B2C businesses with demonstrated leadership, motivational and instructional skills. This experience includes account management/project management, new business development, B2B sales/support, entrepreneurship, e-commerce, SaaS, channel management and growth within the software & telecommunications sector. Small business owner with excellent customer service.
Bachelor of Sciences in Business Administration, Clemson University, Clemson, SC 1997
Co-owner Heaven and Hells Kitchen food trailer (pizza/wings) 6/2017-3/2019
Completed entire trailer event process set up/clean up,food prep to cooking, customer service & payment
Managed food costs, expenses, event set up and dates, grew sales to 5 figures.
Negotiated selling of the trailer and completed the sale of the venture
National Account Manager BulkTV and Internet 12/2016 – 5/2017
Top account manager out of 5 new account managers
Working as the nation's premier provider of commercial satellite TV (DirecTV preferred partner for over 9 years)
Providing top level free to guest television service
Delivering turn-key, flexible solutions with best in class customer service
Founder, Webstoreproducts.com/2ndchancedeal 3/2009 - Present
Sales of pre-owned mid to high end home audio visual, studio and electronic equipment.
Inventory Management and allocation, shipping, loss prevention and pricing.
Drive competitive advantage by seeking methods to increase high margin business.
Strategically build out our S.K.U count across multiple channels.
Handling complains and monitoring activities for customer service satisfaction.
Build rapport and maintain current reviews of 100% feedback, 5 Star DSRs(500+ total 100% positive feedback over 3 id’s) and is a top rated eBay seller.
Operations/Project manager, Halcyon Mill 9/2012-12/2015
Point of contact for any project issues, key problem solver and price negotiation.
Managed all project activities for scope and budget,
Risk management, vendor/contractor management and onsite support.
Ensure deliverables were staged and ready for shipment - from procurement, BOL, pick up/delivery confirmation
Technical Account Manager, Perimeter e-Security 4/2011 - 8/2012
Acted as trusted partner and advocate for clients to ensure retention and satisfaction.
Networked with client's IT support teams to understand business needs for compliance and competitive advantage.
Maintained a 97% customer satisfaction rating and retained 98% of assigned accounts.
Corporate Account Manager, ChannelAdvisor 2/2007 - 9/2009
Lead Account Management team by growing account base revenue (~35% y/y growth over 2007 totals besting the '06 - '07 growth of 27%) through strategic portfolio diversification including: ecommerce store, selling through multiple online channels (Amazon, Overstock & eBay), Comparison Shopping Engine and Paid Search management solutions, fraud/payment gateway advice, etc.
Championed Overstock integration in 2007 by being the #1 vertical in sales volume bringing 75% of revenue for the Overstock channel from my accounts - going from dollar $1 to over $750,000 a month in sales volume through the channel by the end the 4th quarter of 2007.
Developed, grew and managed 106 accounts for a 37% of total client smb revenue and ~$500,00 in quarterly revenue
Provided primary customer facing point of contact for support, billing, strategy and growth.
Communicated new value added services, best practices, contract renewals to client base
Mentored junior account managers on contract re-negotiations, upsells and customer service
Account Manager, NuVox Communicatins 6/2005 - 9/2006
Closed and implemented the highest number of VoxIP (dynamic T1 solution) customers in the market
Ranked 2nd overall account manager by sales volume for Raleigh office
Met quota target and delivered new services to customers
Rolled out new products and services to agents, dealers and customers
Alternate Sales Channel Manager, Time Warner Cable Business Class 7/2000 - 5/2005
Met KPM’s of sales of data/internet solutions to businesses.
Results of the partner program as of June 2005: 63 partners, $71,659 of potential recurring revenue, currently billing $22,347/month
Implemented Three Level Partner Program (Lead Referral, Sales and Reseller)
Launched Web Portal process to sync leads into CRM Software for automatic distribution to Account Executives.
Developed SOP’s for partner program ( process flow, web portal, lead flow, agreements for partners, links, marketing collateral, and incentive pay out program)
Developed marketing material including a quick reference of services, pricing, serviceable cities and escalation phone numbers
Extensive experience (both in restaurants and food trailer) of prep and breakdown, cooking, food purchasing, maintenance, menu, customer interaction/service and POS
Strong relationship development background - developing and growing customer, partner and employee relationships through respect, communication and commitment, to acquiring new customers and revenue relationships.
Demonstrated leadership, motivational and instructional skills including - account management/project management, new business development, B2B sales/support, channel management and growth within the software & telecommunications sector.
Highly effective verbal and written communicator with excellent interpersonal/customer-centric skills and the ability to interact at all levels with customers, partners and other employees.
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