IT Services Manager

 We sometimes don’t pay attention to whether our computers or phones are working properly - until they don’t.  This 24/7 role works diligently to ensure that staff have access to the necessary systems.  You’ll be

responsible for daily operations to meet the needs of end users, including providing solutions to computer software/hardware problems.  Your communication skills are key, since you’ll be explaining complex issues to employees, managers and vendors.  

 Veterans, we encourage you to apply! Your IT leadership and passion for service and systems are valued!

We offer generous medical and leave benefits, support continuing education and professional development, and provide flexible scheduling and remote work.  Come and grow your career in this fun, friendly and fast-paced environment! The lottery was recently certified as a Great Place to Work.  We have also been named a Best-in-Class Employer by Gallagher.

 **This is a hybrid position**

Responsibilities: 

• Manages computing services administrators/engineers in the day-to-day performance of their jobs; hiring and training staff; ensures that project/department milestones/goals are met; provides support; delegates projects; provides guidance educational opportunities
• Designs, builds, supports, and maintains a highly redundant computing infrastructure.
• Manages computing services technicians that provide help desk support for the entire agency by hiring and training staff; providing support; leading problem-solving efforts with outside vendors; delegating projects; providing guidance on goals and educational opportunities
• Designs, and maintains a highly redundant storage area network (SAN).
• Designs, and maintains an enterprise backup and recovery solution utilizing Veeam and VMware.  Conducting business continuity tests for disaster recovery
• Monitors and responds to system outages; responding, analyzing, and prioritizing alerts sent out by the monitoring system; working with vendors to ensure optimal uptime of business-critical applications
• Researches new technology by participating in educational opportunities and seminars; reading professional publications and best practices from vendors; and networking with others in the related field

Requirements: 

• Bachelor’s degree and 5+ years of experience
• Knowledge and ability to work with VMware technologies, including but not limited to ESXi, vSphere, vCenter, vRealize suite, and Workspace One
• Knowledge and ability to work with SAN technologies.   Pure Storage preferred
• Knowledge and ability to work with and troubleshoot Windows/Linux-based Server systems, Windows client operating systems, Microsoft Azure, Exchange, Active Directory, DNSand MS application suites.
• Knowledge of endpoint management solutions (Tanium and Microsoft Configuration Manager preferred).
• Knowledge of MDM solutions (Intune and Omnissia preferred).  Experience in configuring and maintaining in an enterprise environment with a mixture of Windows and Apple devices.
• Knowledge and ability to work with unified computing systems (Cisco UCS).
• Knowledge of disaster recovery and business continuity
• Support and practice IT security and ensure the confidentiality of sensitive data
• Strong customer service focus and experience working with end-users

Hiring Rate: $99,536 (this exempt position will be filled at or near the posted salary)

Closing Date:   January 19, 2026

About the North Carolina Education Lottery

We raise money for a great cause! All of the earnings of the North Carolina Education Lottery go to education. We award on average $10 million a day in prizes. To learn more, visit our website www.nclottery.com.   

At the North Carolina Education Lottery, we deal with winners everyday: our employees! We offer competitive pay and benefits, flexible schedules, professional development opportunities, casual attire, open communication and a fun work environment.  

All employees of the Lottery are expected to support the organization values (honesty, respect, integrity and trust) and its commitment to corporate social responsibility (including responsible gaming, environmental awareness, community involvement, etc).

Apply in minutes!  Get started by uploading your resume.  Click here for our Careers Page.

Equal Opportunity Employer

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